Help

Creating an account

Choose “Create an account” and give your name, a username, your email address, a password and the month and year you were born. The minimum age is 13 by default; members under 18 get stronger protections. While Social Universe is in public beta, sign-up may be limited (for example, a new account may need to be approved before it can be used); the sign-up screen explains what applies.

Signing in and passwords

Sign in with your email address or username and your password. If you forgot your password, choose “Forgot your password?” on the sign-in screen and follow the link in the email. After several wrong attempts you have to wait a little before trying again.

Keeping your account safe

In Settings you can turn on two-step sign-in with an authenticator app and keep your recovery codes, see where you are signed in and sign out other devices.

Private messages

Messages are end-to-end encrypted. The first time you open messages on a device, you set up secure chat and save a recovery key. Keep that key safe: without it, earlier messages cannot be read on a new device.

Privacy and who sees what

You choose the audience of each post. In Settings you control your privacy and email options, and you can block, mute or restrict people. The privacy notice (/privacy/) explains what we collect and why.

Reporting a problem with someone or something

Use “Report” on the post, message, listing, business page or event. Moderators review reports. The Community Guidelines (/community-guidelines/) describe what is not allowed.

Buying, selling and events

Marketplace orders are “Cash and Carry”: you pay the seller directly when you collect or receive the item, and Social Universe cannot refund cash. For paid events, you pay the organiser directly. Meet in a safe public place.

Universe Credit

Universe Credit (UC) is an internal reward credit. It cannot be bought or exchanged for money. Your wallet shows your balance and its history.

Deleting posts or your account

Delete a post from its menu (“Delete post”). To delete your whole account, open Settings, then Account, choose “Delete my account…” and confirm with your password. This cannot be undone.

Language

The members app can show other languages when language choice is switched on; the language picker is then in Settings and at the bottom of the public pages. The public information pages are written in English.

Still need help?

Use the contact form and choose the topic that fits. For problems with the service: use the contact form (/contact/). For questions about your personal data: use the contact form and choose “Privacy and my data”. We reply by email.